Very good service no run around, car was clean and fueled couldn't ask for more at a little tiny airport like Harlingen!
The Harlingen Hertz staff is wonderful. They exemplify friendly fast service. They just make the process as easy as possible.
My experience with Hertz at the Harlingen, Texas airport was top-notch from start to finish. The service was excellent with a definite focus on customer satisfaction.
Other than that staff was friendly...
They did not explain that insurance waiver was added automatically. To my surprise, on later reviewing estimated charges, after already paying Priceline, I had an almost $140 charge. I called immediately but was told there was nothing they could do. I did get half the waiver charges credited but should not have had to pay anything because I did not want or need the waiver, and tried to fix it right away. So basically I threw $40 out the window. Charges should be more clearly explained as most people renting a car at an airport do not have time to read fine print. Not a satisfied customer at all. Please review bill before walking away!!
My car and paperwork were ready for me when my plane landed. Check-in was a snap. Receipt was emailed to me right away. Oh, and the car was perfectly acceptable. What more could a guy ask for? :-)
Hertz is a US Car Rental based in Harlingen, Texas. Hertz is located at 3030 Airport Dr, Harlingen, TX 78550, USA.
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